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DITC — Protection Ordinateur AS
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DITC · STANDARDS

Security & service standards.

Account access, computer protection, recovery and the scope of our services.

Access and accounts

MFA adds a second check when signing in. Access follows roles and the engagement: each person receives permissions needed for their work. Account changes and removal are handled within the agreed scope.

Computers and threat detection

NinjaOne provides remote management and patching within your plan. CrowdStrike EDR helps detect and investigate suspicious activity on covered computers. Devices, licenses, monitoring hours and incident responsibilities are listed in your quote.

Backups and recovery

A useful backup must be restorable. Data coverage, frequency, retention and restore testing are agreed in your contract. Data-loss targets (RPO) and recovery-time targets (RTO) depend on the engagement; independent backups cost extra.

This website’s security

The website uses HTTPS, private AWS hosting and a web firewall to filter attacks and limit requests. The form is verified on the server with reCAPTCHA. Normal access is restricted to Canada and the United States; limited public metadata remains available to social sharing crawlers. No protection eliminates every risk.

Engagements and service levels

A written quote specifies computers, services, licenses, hours, onboarding fees and exclusions. A contact request does not confirm service acceptance. Response targets and major-incident handling are agreed in your contract.

Development and accessibility

We build bilingual websites, portals and applications around agreed features. Validation covers those workflows and integrations. To report an accessibility problem, identify the page, device and difficulty; telephone and email provide another way to reach us.

Partners and frameworks

DITC is a Microsoft partner and uses NinjaOne and CrowdStrike in relevant engagements. Partner status and vendor logos are not security certifications. ISO, SOC 2, PCI DSS and industry requirements must be assessed and scoped separately; this website does not claim those certifications.

Report a security issue

Email Andrei with the page address, a description and minimal reproduction steps. Do not include passwords or client data. This reporting address does not authorize intrusive testing, account access or service disruption. andrei.suba@ditc.ca · 514 970-5667

URGENT SUPPORT

Cyberattack or outage?
Call for support.

Call for a compromised account, suspicious activity or an outage. We confirm availability, scope and fees before work.

Call 514 970-5667Email support@ditc.ca

Tell us which systems are affected, when the issue started and how to reach you. Do not send passwords or sensitive data.

Privacy

Protection Ordinateur AS, operating as DITC, receives your name, email, company, service choice and message when you submit the form. We use this information to handle your request. The form uses Google reCAPTCHA to prevent bots and abuse; Google may process technical data, including your IP address, browser and interactions, and use a security cookie. AWS hosts the website and processes form and email delivery; data may be processed outside Canada. No advertising or analytics tools are active. The request assistant prepares the form in your browser. Your answers are not sent during this preparation. When you move to Contact, a temporary draft is kept in this tab. It expires after 30 minutes and is removed after the form is filled. Closing the tab clears this draft. You review the form before sending it. An essential six-month cookie remembers your optional-cookie choice. That choice does not disable form security. You can also contact us directly by telephone or email. For questions about your information, its retention, or an access or deletion request, contact andrei.suba@ditc.ca. AWS uses the IP address to restrict access to Canada and the United States, filter attacks and suggest French in Quebec. An essential six-month cookie remembers a language selected manually. These features do not track visitors for advertising.

Read the full policy

Google reCAPTCHA

andrei.suba@ditc.ca

Website terms

Displayed prices are reference prices in Canadian dollars, before taxes and extras. They do not replace a written quote. Inventory, licenses, support hours, service levels, onboarding and exclusions are specified in each engagement. An email inquiry does not confirm acceptance of work or a response time. To discuss an engagement, contact andrei.suba@ditc.ca.